Nashira Abrahams - Dispute Management and Prevention Commissioner at the Commission for Conciliation, Mediation and Arbitration or CCMA. We were talking about Insubordination. It is broadly defined as an unwillingness to submit to authority either through an open refusal to obey an order or through a failure to carry one out, is a common problem in the workplace. Nashira said it goes together with insolence. She explained the appropriate response to insubordination. For more information about the CCMA go to www.ccma.org.za or contact their call centre on 0861 16 16 16.