Monday-Health-Clinic Service delivery!

Today on the show i was joined in studio by Cherly Steyn deputy director for primary health care service Khayelitsha\Eastern Sub-structure, together with Sister Mimi Diki from the Woodstock clinic. We were having conversations about the poor service that people in our communities seem to encounter when they go to the clinic\day hospital. Cherly mentioned that the new system that they have implemented in Woodstock clinic , which is a slip\piece of small paper that requires you to write your complaint on the service. They added that the manager of the clinic then takes these complaints and try to address them to the stuff and improve on them. They stated that it is very important that people fill those in as it helps to in-better the services. Cherly also added that people shouldn't have to wait for hours to be assisted in clinic and if that happens it needs to be reported immediately. People need to know the sections that they have in clinic as well to avoid waiting in the wrong section eg;if you are there for testing and you wait with the people that are there to collect medicine.You need to ask the receptionist , always ask .If you have been treated badly in a day hospital\clinic please do inform us as we will take that further.