During a recent radio interview, Nondumiso Sigonyela from SASSA and Thandi Hankeman from Black Sash shared crucial information aimed at empowering communities with knowledge about social grants, access to services, and citizens’ constitutional rights in South Africa.
One of the key messages emphasized throughout the discussion is that social grants are not a favour from the government, but a constitutional right. Every person who qualifies for a grant is entitled to receive it with dignity, fairness, and transparency.
Improving Access to SASSA Services
Nondumiso Sigonyela from SASSA explained that their offices prioritize inquiries separately from application queues. This system ensures that people who only need information or clarification are assisted quickly without spending long hours waiting. Community outreach also plays a vital role, allowing staff members to reach individuals who struggle to access services due to distance, lack of information, or other barriers.
Support for Vulnerable Families
A major concern raised during the interview was the situation of grandparents, particularly grandmothers, who take care of children when parents are affected by substance abuse. In many cases, these caregivers lack the necessary documentation such as birth certificates or IDs.
SASSA clarified that alternative documentation can be used, allowing families to apply for child grants even without full paperwork. This temporary provision can take up to seven months while caregivers resolve documentation issues with the Department of Home Affairs. Importantly, these applications must be done in person at a local SASSA office to ensure proper guidance.
Knowing Your Rights and the Appeals Process
Ask questions when facing difficulties with applications
Request written reasons if a grant is rejected
Keep copies of all submitted documents
If a grant application is declined, beneficiaries have the right to appeal. Should they remain dissatisfied, they can escalate the matter to ITSA (Independent Tribunal for Social Assistance Appeals), an independent body that reviews SASSA decisions.
Beware of Scams
Another critical warning focused on fraud and scams. SASSA stressed that:
No one is allowed to change your payment method unless you personally request it
SASSA does not exchange grants for food parcels or services
Official information is only shared through verified platforms such as SASSA offices, radio, TV, and official social media pages
Beneficiaries were urged to remain vigilant and report suspicious activity.
Black Sash: Additional Support
Black Sash reaffirmed its commitment to assisting communities through:
A helpline
An online chatbot available on their website
Email support and direct contact numbers
They encouraged people to seek help from trusted organizations and community advice offices when facing challenges.
How to Access SASSA Services SASSA offers multiple channels to help you access information and support quickly and conveniently:
• You can apply at any SASSA Local / Service Office nearest to you.
• Main Website: www.sassa.gov.za • Grant Application Portal: services.sassa.gov.za
• COVID-19 SRD Portal: https://srd.sassa.gov.za
• WhatsApp Chatbot: 082 054 0016
• Email Support: GrantEnquiries@sassa.gov.za
• Call Centre: 0800 60 10 11
• Anti-Fraud Line: 0800 701 701
Older Person’s Grant: To qualify for the Older Person’s Grant, the applicant must:
• Be a South African citizen, permanent resident, or recognised refugee residing in South Africa.
• Be 60 years of age or older.
• Not be maintained or cared for in a state-funded institution.
• Not be in receipt of another social grant for themselves.
• Undergo a Means Test, which assesses both the applicant’s and spouse’s income and assets to determine eligibility. Required Documents for Application:
• Certified copy of a valid 13-digit barcoded identification document for applicant and their spouse if married. If unavailable, alternative identification as prescribed by SASSA will be accepted.
• Certified copy of a valid Section 24 refugee permit, if applying as a refugee.
• Proof of marital status (e.g. marriage certificate, death certificate of spouse, decree of divorce affidavit in case of desertion).
• Latest payslip (not older than 3 months) for both applicant and their spouse if married.
• Three months bank statements for all active bank accounts held by the applicant and their spouse if married. • Bank account confirmation letter or three months bank statements for the account the clients wish to be paid in. • Proof of permissible deductions (e.g. tax, UlF, medical aid, private pension/retirement annuity).
• Proof of assets (e.g. unoccupied property, cash investments, shares, endowment policies, lump sums invested). Note: Additional documents or information may be requested during one-on-one screening.
Disability Grant: To qualify for the Disability Grant, the applicant must:
• Be a South African citizen, permanent resident, or recognised refugee residing in South Africa.
• Be 18 to 59 years of age.
• Not maintained or cared for in a state-funded institution.
• Not in receipt of another social grant for themselves.
• Undergo a medical or functional assessment confirming the disability.
• Provide clinical information or a referral form confirming the disability.
• Submit a referral form completed by the treating facility or practitioner if previously rejected on medical grounds.
• Undergo a Means Test, which assesses both the applicant’s and spouse’s income and assets to determine eligibility. Required Documents for Application
• Certified copy of a valid 13-digit barcoded identification document for applicant and their spouse if married. If unavailable, alternative identification as prescribed by SASSA will be accepted.
• Certified copy of a valid Section 24 refugee permit.
• Proof of marital status (e.g. marriage certificate, death certificate of spouse, decree of divorce, affidavit in case of desertion).
• Latest payslip (not older than 3 months) for both applicant and their spouse if married.
• Three months bank statements of all accounts for applicant and their spouse if married.
• Bank account confirmation letter or three months bank statements for the account the clients wish to be paid in.
• Proof of permissible deductions (e.g. tax, UlF, medical aid, private pension/retirement annuity).
• Proof of assets (e.g. unoccupied property, cash investments, shares, endowment policies, lump sums invested).
• (Signed and stamped) Referral letter containing clinical information completed by the treating health practitioner or institution. Note: Additional documents or information may be requested during one-on-one screening.
War Veterans Grant: To qualify for the War Veteran’s Grant, the applicant must:
• Be a South African citizen, permanent resident, or recognised refugee residing in South Africa.
• Be 60 years of age or older or be living with a disability.
• Have served in the Second World War or the Korean War.
• Not be maintained or cared for in a state-funded institution.
• Not be in receipt of another social grant for themselves.
• Undergo a Means Test, which assesses both the applicant’s and spouse’s income and assets to determine eligibility. Required Documents for Application
• Certified copy of ID of applicant and spouse (where applicant is married). If unavailable, alternative identification as prescribed by SASSA will be accepted.
• Refugee - a certified copy of the valid Section 24 refugee permit.
• Proof of marital status (e.g. marriage certificate, death certificate of spouse, decree of divorce, affidavit in case of desertion).
• Latest payslip (not older than 3 months) for applicant and their spouse if married.
• Three months bank statements of all accounts for applicant and their spouse if married.
• Bank account confirmation letter or three months bank statements for the account the clients wish to be paid in.
• Proof of permissible deductions (e.g. Tax, UIF, medical aid, Private pension/ retirement annuity for applicant and their spouse if married).
• Proof of assets (e.g. property owned by not occupied, cash investment, shares, endowment policies, lump sum invested for applicant and their spouse if married).
• Proof of participating in the Second World War or the Korean War. Note: Additional documents or information may be requested during one-on-one screening.
Grant-in-Aid: To qualify for the Grant-In-Aid, the applicant must:
Applicant must be in receipt of one of the following grants: - Older Person’s Grant - Disability Grant - War Veteran’s Grant
• Require regular attendance and assistance from another person due to physical or mental disability and or illness.
• Not be cared for in a state-funded institution that receives a subsidy for the care or housing of the beneficiary. • Undergo a medical or functional assessment confirming the disability.
• Provide clinical information or a referral form confirming the disability.
• Submit a referral form completed by the treating facility or practitioner, if previously rejected on medical grounds. Required Documents for Application
• Certified copy of valid 13-digit barcoded identification document for applicant and their spouse if married. If unavailable, alternative identification as prescribed by SASSA will be accepted.
• Certified copy of the valid Section 24 refugee permit.
• Proof of marital status (e.g. marriage certificate, death certificate of spouse, decree of divorce, affidavit in case of desertion).
• Latest payslip (not older than 3 months) for applicants and their spouse if married.
• Three months bank statements of all accounts for applicant and their spouse if married. • Bank account confirmation letter or three months bank statements for the account the clients wish to be paid in.
• Proof of permissible deductions (e.g. Tax, UIF, medical aid, Private pension / retirement annuity for applicants and their spouse if married).
• Proof of assets (e.g. property owned by not occupied, cash investment, shares, endowment policies, lump sum invested) for applicant and their spouse if married.
• A referral letter containing clinical information completed by the treating health practitioner or institution. Note: Grant-In-Aid is not a stand-alone grant. The applicant must be in receipt of an Older Person’s Grant, Disability Grant or a War Veteran’s Grant, and require regular attendance by another person owing to his/her physical or mental disabilities.
Grant Child Support Grant: To qualify for the Child Support Grant, the applicant must:
• Be a South African citizen, permanent resident, or recognised refugee residing in South Africa.
• Reside in South Africa along with the child.
• Be the primary caregiver of the child. • Ensure the child is under the age of 18 years.
• Submit the child’s birth certificate.
• Not apply for more than six non-biological children.
• Ensure the child is not permanently cared for in a state-funded institution.
• Provide proof of school attendance if the child is of school-going age. However, failure to attend school or submit proof will not result in the refusal of the grant.
• Undergo a Means Test, which assesses both the applicant’s and spouse’s income to determine eligibility. Required Documents for Application
• Certified copy of a valid 13-digit barcoded identification document for applicant and spouse if married. If unavailable, alternative identification as prescribed by SASSA will be accepted.
• Certified copy of a valid Section 24 refugee permit.
• Certified copy of 13-digit birth certificate of the child.
• Proof of marital status (e.g. marriage certificate, death certificate of spouse, decree of divorce, affidavit in case of desertion).
• Latest payslip (not older than 3 months) for both applicant and spouse if married.
• Three months bank statements for all active bank accounts held by the applicant and spouse if married.
• Bank account confirmation letter or three months bank statements for the account the clients wish to be paid in.
• If the child is of school-going age 7-18 years, provide proof of school attendance. However, failure to attend school or submit proof will not result in the refusal of a grant.
Note: Additional documents or information may be requested during one-on-one screening.
Child Support Grant Top-Up: To qualify for the CSG Top-Up, the applicant must:
• Be a South African citizen, permanent resident, or recognised refugee residing in South Africa.
• Be related to the child (e.g. grandparent, sibling, uncle, aunt, or cousin) or be a child aged 16-18 years heading a household.
• Reside permanently in South Africa along with the child.
• Be the primary caregiver and live with the child.
• Ensure the child is under the age of 18 years.
• Submit the child’s valid birth certificate.
• Not apply for more than six children.
• Ensure the child is not permanently cared for in a state-funded institution.
• The child must be of school-going age.
• Undergo a Means Test, which assesses both the applicant’s and spouse’s income and assets to determine eligibility. Note: The CSG Top-Up is not a stand-alone grant. It is linked to the standard Child Support Grant and is subject to the same Means Test outcomes. Required Documents for Application
• Certified copy of a valid 13-digit barcoded identification document for applicant and their spouse if married. If unavailable, alternative identification as prescribed by SASSA will be accepted.
• Certified copy of a valid Section 24 refugee permit.
• Certified copy of valid birth certificate of the child.
• Proof of marital status (e.g. marriage certificate, death certificate of spouse, decree of divorce, affidavit in case of desertion).
• Latest payslip (not older than 3 months) for both applicant and spouse.
• Three months bank statements for all active bank accounts held by the applicant and spouse.
• Bank account confirmation letter or three months bank statements for the account the clients wish to be paid in.
• If the child is of school-going age 7-18 years, provide proof of school attendance. However, failure to attend school or submit proof will not result in the refusal of a grant.
• Submit death certificates for both parents. If only one death certificate is available and the status of the other parent is unknown or unconfirmed, an affidavit is required. Note: Additional documents or information may be requested during one-on-one screening.
Grant Care Dependency Grant: To qualify for the Care Dependency Grant, the applicant must:
• Be a South African citizen, permanent resident, or recognised refugee residing in South Africa.
• Reside in South Africa along with the child.
• Be the primary caregiver of a child under the age of 18 years who requires permanent care due to a disability. • Submit clinical information or a referral form as a baseline for assessment.
• If previously rejected on medical grounds, provide a referral form completed by a treating facility or practitioner.
• Ensure the child undergoes a medical or functional assessment confirming the disability.
• Meet the requirements of the Means Test (applicable to the applicant and spouse, but not applicable to foster parents).
• Ensure the child is not permanently cared for in a state-funded institution.
• Provide the child’s valid birth certificate.
• If the child is of school-going age, provide proof of school attendance. However, failure to attend school or submit proof will not result in the refusal of the grant. Note: A foster child who is Care Dependent may qualify for Foster Child Grant and Care Dependency Grant simultaneously. The income of foster parents is excluded from the Means Test when applying for a Care Dependency Grant on behalf of a fostered child. Required Documents for Application
• Certified copy of a 13-digit barcoded identification document for applicant and their spouse if married. If unavailable, alternative identification as prescribed by SASSA will be accepted.
• Certified copy of a valid Section 24 refugee permit.
• Certified copy of the child’s birth certificate.
• Bank account confirmation letter or three months bank statements for the account the clients wish to be paid in.
• Proof of marital status (e.g. marriage certificate, death certificate of spouse, decree of divorce, affidavit in case of desertion).
• Latest payslip (not older than 3 months) for both applicant and spouse.
• Three months bank statements of all accounts for applicant and spouse.
• A referral letter containing clinical information completed by the treating health practitioner or institution. Note: Additional documents or information may be requested during one-on-one screening.
10 Foster Child Grant: To qualify for the Foster Child Grant, the applicant must:
• Be a South African citizen, permanent resident, or recognised refugee residing in South Africa.
• Reside in South Africa along with the foster child.
• Ensure the foster child remains in their care.
• Not be maintained or cared for in a state-funded institution.
• Submit the foster child’s valid birth certificate.
• Must not be eligible for a foster child grant for more than six children except where the children are siblings or blood relations or the court considers this for any reason to be in the best interest of all the children as contemplated in Section 185 (1) of the Children’s Act.
• Provide a valid court order confirming foster care placement. Note:
• A Foster child who is care dependent may qualify for Foster Child Grant and Care Dependency Grant simultaneously.
• Foster Child Grant may be extended to 21 years of age, if the child is still attending school (including tertiary level, provided the submit necessary supporting document to confirm).
• The Foster Child Grant is not means tested (The income of foster parents is not considered when assessing eligibility). Required Documents for Application
• Certified copy of a valid 13-digit barcoded identification document for applicant and their spouse if married. If unavailable, alternative identification as prescribed by SASSA will be accepted.
• Certified copy of a valid Section 24 refugee permit.
• Certified copy of 13-digit birth certificate of the foster child.
• Proof of marital status (e.g. marriage certificate, death certificate of spouse, decree of divorce, affidavit in case of desertion).
• Bank account confirmation letter or three months bank statements for the account the clients wish to be paid in. • Valid court order confirming foster care placement.
• If the child is of school-going age 7-18 years, provide proof of school attendance. However, failure to attend school or submit proof will not result in the refusal of the grant.
• Proof of school attendance for children over 18 years who are still attending school. Note: Additional documents or information may be requested during one-on-one screening.
Grant Social Relief of Distress (SRD)
What is Social Relief of Distress? It is a temporary form of assistance provided to individuals or households facing undue hardship and unable to meet their most basic needs. It is available to South African citizens, permanent residents, or recognised refugees who reside in South Africa and meet one or more of the following criteria:
• The applicant is awaiting payment of an approved social grant.
• The applicant has been affected by disaster as defined in terms of the Disaster Management Act or the Fund Raising Act, 1978.
• In case the applicant experiences undue hardship, and meets the requirements, he/she may qualify for the COVID-19 SRD.
• A school uniform may be provided to children whose primary caregivers are unable to afford one due to hardship, or
• Where the uniform has been lost or destroyed because of a disaster. Important Notes
• SRD may be granted while awaiting payment of an approved social grant. However, the amount paid as SRD will be recovered from the approved grant once it is in payment unless the SRD was issued due to a disaster. Required Document for Application Certified copy of a valid 13-digit barcoded identification document for both applicant and spouse. If valid 13-digit barcoded identification document is unavailable alternative identification as prescribed by SASSA will be accepted.
Grant 12 COVID-19 Social Relief of Distress (SRD): The COVID-19 SRD is a temporary form of assistance for individuals with insufficient means who are unable to meet their basic needs. To qualify, the applicant must:
• Be a South African citizen, permanent resident, recognised refugee, or holder of a valid special permit under: - The Special Angolan Dispensation - The Lesotho Exemption Permit Dispensation - The Zimbabwe Exemption Permit Dispensation
• Alternatively, be an asylum seeker with a valid Section 22 permit or visa.
• Be registered on the Department of Home Affairs database.
• Be between the ages of 18 and below 60 years.
• Reside within the borders of South Africa.
• Not maintained or cared for in a state funded institution.
• Not unreasonably refuse employment or educational opportunities.
• Meet the requirements of the Means Test.
• Not be in receipt of another social grant for themselves. Note: The COVID-19 Social Relief of Distress (SRD) is not a grant. It is a temporary form of assistance accessed exclusively through online application channels. Verification and Application Process
• All new applicants must complete a facial biometric authentification (eKYC) before the grant can be approved.
• Applicants with a referred status must log in to the SRD portal and request a link to update their information and complete the facial biometric authentification (eKYC) process.
• Applicants who want to change their cell phone number must also undergo facial recognition verification.
• If your grant status shows approved but not paid, you are required to request a verification link and complete the facial recognition process. Note: Additional documents or information may be requested during one-on-one screening
A Call for Accountability
The interview concluded with a powerful reminder: citizens deserve dignified, fair, and accessible services. Communities are encouraged to hold institutions accountable, report misconduct, and make use of their rights to ensure continuous improvement in public services.









